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Frequently Asked Questions

Find answers to common questions at the Jackson Library in our searchable FAQ.

Why can't I log into a database?

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Please check your internet connection and make sure you are connected to the “Bearcat Wireless” network. Our databases cannot be accessed through the “Bearcat Guest” network.

If this does not resolve the problem, try opening the database in a different internet browser (Firefox, Chrome, etc.). Some databases have browser-specific connectivity issues.